Humor
If you think that humor may be a useful natural ability for this position:
14. Ask the candidate when they last used humor with a customer, and to describe the situation.
Look for: A candidate who replies both quickly and specifically. This is indicative of habitual behavior, and is a clue to their natural abilities. You’re trying to determine if they do this as a habit, if it’s part of their makeup—a natural ability.
15. Generally, during the interview:
Look for: A candidate to use humor with you, or with others during the interview. Are they looking for chances to smile, and to make you smile?
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