The company goals
The reward program is based upon the company goals, which should represent vital issues necessary for the survival and success of the firm. For example, assume that your company has two goals for the current year:
1. Net Profit Before Tax of $5 million
2. A customer survey score of 8.5 on a scale of 0-10.
Next, you must be very clear about their attainment. First, both of the goals listed must be attained in order for the company to pay a reward. Keeping customers happy is not enough if you can’t make a profit, and making a profit without maintaining a satisfied customer base is also inadequate. Second, the numbers listed for each goal must be attained—there is no reward for getting close, nor is there a pro rata payout for ...
Get The Winning Manager’s Playbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
