The Value of This Chapter
What Most Managers Do
Most managers learn on the job and receive little or no training. Their behavioral “model” is oftentimes themselves, and they tend to fall into two major groups.
The first group is composed of “do it my way” managers—they tell their employees to do things the way they did them. After all, that’s what got them the promotion to manager, isn’t it? As a result, their management style often is focused on process, rather than outcomes. That is, the managers want their employees to conduct activities in the same way that they did. Unfortunately, this requires constant oversight by the manager, with expectations of close adherence to numerous rules.
Conversely, the second group of managers are those who ...
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