The Winning Manager’s Playbook

Find the right person

Finding the right person is the most difficult of the three activities here. Virtually every business has hired a “terrific new employee” only to later discharge “a terrible employee.” Some business owners have even resigned themselves to the notion that the entire interview process is little more than a crap shoot—you do your best and then fire the ones that don’t work out.

There are, of course, numerous methods and processes for identifying and interviewing candidates. In fact, there are many companies that have been founded for the sole purpose of assisting business owners in the hiring of good employees. They practice their craft through books, on-line surveys and questionnaires, and in-person interviews and coaching. ...