Isn’t this a job for the HR department?

Virtually all of the firms that we encounter tell us that “our people are our most important resource.” It’s a wonderful statement, isn’t it? If only all these companies acted as if it were true!

Let’s focus on the initial step for developing this great resource: interviewing the special people who will become part of your company. What could be more important?

We’ve found that many companies treat the interview process as if it were a grocery shopping experience. The managers describe the open position in general terms and then leave it up to the HR department to find someone who fits this description. Sometimes these managers have only a single brief discussion with candidates before hiring them. And ...

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