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The Wedding Video Handbook by Kirk Barber

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Chapter 16

Handling Problems and Customer Service Issues

T here will be times in your video production career when you will have problems with customers or customers with problems. Every business has them. The true measure of your success is how you handle them. This chapter is dedicated to handling some of the more common issues that may come up.

Understanding Where Problems Originate

In order for you to be able to handle problems that arise with customers, you need to know where they came from or what caused them. There are many events that can trigger a problem. Some examples include technical problems involving your equipment, unexpected events occurring during the wedding day, accidents, misunderstandings, and unrealistic expectations. Let’s ...

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