The Value of Innovation

Index

A

• Action plans
  • advantages/disadvantages of
  • example
  • using performance contracts
  • using, successfully
• Activity-based costing (ABC)
• Administrative issues, measuring
  • learning
  • consistency
  • pilot testing
  • reliability and validity
  • scoring and reporting
• Anthropologist
• Appropriate method selection
  • accuracy of method
  • additional method, utility
  • cost of method
  • data collection method, cultural
  • bias
  • data types
  • manager time, for data input
  • normal work activities, disruption
  • participants’ time, for data input
• Audience for communications
  • basis for selecting
• Audio monitoring

N

• Behavior checklist
• Benefits/costs ratio (BCR)
• Benefits, ROI methodology
  • aligning with business
  • budgets, justifying or enhancing
  • image and building respect
  • enhancing
  • partnership with key executives
  • process improvement
  • seat at the table, earning
  • support for innovation programs
  • improving
  • value proposition, validating
• Business alignment
  • creating
  • disciplined analysis
  • purpose of
• Business impact, measuring
  • business driver for projects
  • business performance data
  • monitoring
  • data collection methods
  • easy to measure, data
  • effective impact measures
  • collecting
  • higher-level data
  • measuring hard to measure
  • money for sponsors
• Business needs
  • hard data measures
  • impact data sources
  • opportunity
  • soft data measures
  • tangible versus intangible benefits
• Business performance data
  • monitoring
  • appropriate measures, identifying
  • current measures, conversion
  • develop new measures

C

• Caregiver
• Cargo aircraft, C5A
• Champions
• Checklist
• Collaborator ...