If it ain’t broke, it probably doesn’t have enough features.
After reading this chapter, you will:
1. Be able to analyze informal summative (quantitative) usability data, compare results with usability targets, and decide whether you can stop iterating
2. Have the working knowledge to analyze formative (qualitative) critical incident and UX problem data
3. Know how to perform cost-importance analysis to prioritize UX problems to fix
4. Be able to maintain and manage UX problem data
5. Know how to connect back to the UX process lifecycle
We begin each process chapter with a “you are here” picture of the chapter topic in the context ...