CHAPTER 17

Managing Supplier Relationships and Service Levels Effectively to Increase Profits

You spend hours and hours building strong relationships with your suppliers and business partners. You spend even more hours negotiating favorable contracts with those suppliers and business partners. You want better pricing, more value, longer support hours, newer technology—anything to make you feel good about the relationship.

Then what do most organizations do? They move on to the next fire that needs dousing or the next issue that needs resolving.

Managing your supplier relationships is one of the quickest and easiest ways to increase your profitability. I guarantee you are losing money, either directly or indirectly, through the poor management ...

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