CHAPTER 11

Determining Your Appropriate Turnover Rate

Employee turnover rate is a metric that all organizations use to determine how well (or how poorly) they keep people employed with their organization. More often, this is measured as employee retention—the percentage of employees who stay.

Turnover rates in most industries tend to be about 15 percent, meaning that 15 percent of employees will leave a company in a given year. Sure, there are differences in the retail industry where seasonal employees are used more frequently, or the resources industry where employees tend to stay for longer so that turnover is lower in most years.

Let us ignore the exceptions on focus on the 80 percent of companies that have a turnover of about 15 percent. ...

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