Setting the Right Expectations and Measuring Performance
Now that we have a clear vision of the future for our organization (see Chapter 9), and our employees have a pretty good sense of what they can do to help the organization progress toward that vision, we need to set up a more formal way for this to happen. We need to set expectations with each employee and then measure performance based on the expectations we have set.
Let us use two examples from my client work to help illustrate how this can be done.
Example #1: Midsized Medical Device Company
I was recently working with a mid-sized medical device company to help execute their strategic plan. We established a clear vision of the future (growing into two new specific markets). ...
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