The Truth Doesn't Have to Hurt

Index

acceptance, 170, see also atmosphere of acceptance

accountability, of team members, 188

action, see corrective action

all caps, in email, 173

Angelou, Maya, 42

anonymous feedback, 14

apologies, 171, 179

vs. action, 227

appearance issues, 107

“Argumentative” receiver, 52

arguments, from criticism, 33

Arms and the Man (Shaw), 128

atmosphere of acceptance, 63–90, 112

ingredients, 64

in team setting, 192, 194–196

attitudes, 135

bad criticism, avoiding consequences, 36

bad news, 196

“Be Nice” receivers, 55

behavior

focusing on, 39

receiver’s capability of changing, 107–108

behavioral inventories, 80

Bench, Johnny, 180

benefits of criticism, 121–122

failure to recognize, 44–46

Berlin, Irving, 130

big-picture focus, 165–167

blame, 38, 56–57, ...