CHAPTER 6

Avoiding the Tendency to Personalize Criticism

He only profits from praise who values criticism.

—ATTRIBUTED TO HEINRICH HEINE

America’s longest serving First Lady was Eleanor Roosevelt, a woman who suffered many indignities and insults over her long and fascinating life. Her parents ridiculed her as an unattractive child, and her husband, President Franklin Roosevelt, carried on affairs that were an open secret. Yet she emerged as a proud and poised woman to all who came in contact with her. This was a person who clearly understood the stinging wounds of criticism. Nevertheless, she came up with the ultimate statement of strength in the face of harsh commentary when she said, “No one can make you feel inferior without your consent.” ...

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