Chapter 37. If you’re out of sight, you’re probably out of touch

You need to manage change; don’t let it manage you.

In the February 18, 2007 edition of The Washington Post, Dana Priest and Anne Hull wrote a story, “Soldiers Face Neglect, Frustration at Army’s Top Medical Facility.”

In this article, the writers described how the number of casualties from the war in Iraq has overwhelmed the Walter Reed Medical Center, to the point where the soldiers classified as outpatients are treated across the street in a facility called Building 18.

If overcrowding was the only issue, the journalists may never have taken to the keyboards; however, their investigation found far greater ills. Our rehabilitating veterans were enduring a facility that was in desperate ...

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