Appendix D. Tactics
This appendix lists some examples of tactics—each to be quantified and given a specific timetable.
To support a strategic objective that delineates offering a product of superior quality, tactics might include setting specific performance goals for the following:
An improvement in defect-free manufacturing processes
Attaining ISO certification of all work processes and instructions
Providing related employee training and education
Achieving better internal audit scores
Partnering with suppliers
Benchmarking
Reducing service call rates
Implementing continuous improvement initiatives
To support a strategic objective that identifies a specific cost reduction target in a manufacturing area, tactics might include setting specific performance ...
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