Chapter 48. Handle Hostility with Confidence
Audience hostility generally comes in two forms. First, hostile activities or actions from them might include distractions, annoyances, and rude or inconsiderate behavior. And second, audience members may ask questions that challenge your authority, question your competence, or are openly hostile to your subject or point of view. Let’s deal with distractions first.
Late arrivals—. Keep your promise to start on time unless a key decision-maker is not yet in the room and starting without him is pointless. If you start on time, you may find that some audience members arrive late and create a disturbance as they find a seat and get settled. The best plan is generally to ignore all of that. They’ll settle ...
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