Chapter 47. Answer the Audience’s Questions
Sometimes audience members are not permitted to ask questions. In that case, your task is to anticipate their concerns and deal with them in your prepared remarks. If the format of your presentation allows for questions following your talk, then you should prepare for that. Here’s the truth about handling questions:
Listen to the question—. Patiently listen to the entire question and focus on both the content of the question and the reason it’s being asked. Don’t interrupt the questioner, even if you’re pretty sure you know where the question is heading. Listen to all of it thoughtfully and then reply.
Pause to think about your answer—. If you reply to a question with a canned response, the audience will ...
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