Chapter 45. People need to fight their own battles
In the business world, people work in close quarters—even if they’re half a globe apart. When limited resources (time, money, space, raw materials, personal imagination) clash with unlimited catalysts (personal agenda, grudges, mistrust, misunderstandings that travel the speed of the Internet), you’ve got yourself some trouble among the ranks. It’s going to happen sooner or later. Prevention, of course, is almost always a good management approach. But no matter what you do to prevent the predictable conflicts, the unpredictable ones come up in their place. How you handle a conflict among employees is a hallmark of engaging management.
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