The Truth About Getting the Best From People

Chapter 6. You can’t give what you don’t have

The heat is on. As companies are developing a growing awareness of the real bottom-line value of employee engagement, the pressure to create that relationship is put directly on the shoulders of front-line managers. And that’s where it belongs. According to the Hay Group, as much as 30 percent difference in business performance can be attributed directly to the way managers treat employees. However, judging from the accountability that senior leadership places on managers to boost the engagement or satisfaction scores that come out of annual surveys, it would be natural for managers to feel at least 80 percent responsible for that difference in business performance. Engagement, no matter how satisfying ...