Truth 56. Coping with Deviant Workplace Behavior
Sean is frustrated by a coworker who regularly spreads malicious and unsubstantiated rumors about him. Dana is tired of a member of her work team who, when confronted with a problem, takes out his frustration by yelling and screaming at her and other members. And Tanya recently quit her job as a dental hygienist after being constantly sexually harassed by her boss.
What do these three episodes have in common? They represent employees exposed to acts of deviant workplace behavior (DWB)—which we define as voluntary behavior that violates significant organizational norms and in so doing threatens the well-being of the organization, its members, or both. And evidence indicates it is an increasing problem ...
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