Truth 38. Hearing Isn’t Listening
Many a manager hears very well but doesn’t listen. Confused? Let me explain. Hearing is merely picking up sound vibrations. Listening is making sense out of what we hear. That is, listening requires paying attention, interpreting, and remembering sound stimuli.
Hearing is merely picking up sound vibrations. Listening is making sense out of what we hear.
Most managers think they’re good listeners, but they’re not. In fact, when teams were asked to identify the skills they think their leaders most needed to improve, listening topped the list.
Effective listening is active rather than passive. In passive listening, you’re like a recorder. You absorb the information given. Active listening, in contrast, requires ...
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