Truth 11. Good Citizenship Counts!
No matter how detailed and precise management is in writing up employee job descriptions, it’s difficult to capture all the nuances that go into the tasks that result in doing “a good job.” In fact, when unionized employees limit their work activities to only those minimally required by their labor contract, it’s called “work-to-rule” and is used as a tactic to slow down operations. The work-to-rule example is meant to illustrate that jobs have voluntary components, in addition to their required elements, that contribute to high employee performance.
All other things equal, most managers want employees who will do more than their usual job duties. They want employees who will go beyond expectations. Employees ...
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