Truth 7. Don’t Ignore Emotional Intelligence

In the past 20 years, few management topics have received as much notoriety as emotional intelligence. Is that notoriety justified? First, let’s make sure we understand what emotional intelligence is. Then, let’s look at the evidence.

Emotional intelligence (EI) refers to a person’s ability to detect and to manage emotional cues and information. It’s composed of five dimensions:

Image Self-awareness—Being aware of what you’re feeling

Image Self-management—The ability to manage one’s own emotions and impulses

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