You are previewing The Truth About Managing People: Proven Insights to Get the Best from Your Team, Fourth Edition.
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The Truth About Managing People: Proven Insights to Get the Best from Your Team, Fourth Edition

Book Description

Discover today's quick, practical, proven guide to overcoming "killer" management problems and succeeding brilliantly as a leader! Unlike other management books, The Truth About Managing People, Fourth Edition is 100% practical and completely based on tested evidence, not mere anecdote or opinion. Top management author Stephen P. Robbins has distilled thousands of research studies, meta-analyses, and Big Data investigations into a set of 63 proven, tested solutions for today's make-or-break management challenges. Each solution is presented quickly and concisely, in just 2-3 pages, so you can absorb them fast, and use them immediately. Robbins' fully updated truths cover every key aspect of management, including hiring the right people and building winning teams; designing high-productivity jobs and rewarding the right behaviors; managing diversity, change, conflict, turnover, and staff cuts; overcoming self-serving bias, groupthink, and digital distractions, and much more. This edition adds nine all-new chapters, covering the crucial importance of people skills, building emotional intelligence, loyalty expectations, employee engagement and mentoring, managing face-to-face vs. virtual teams, overcoming the downsides of teams, handling unacceptable workplace behavior, promoting creativity and innovation, and more. Whatever your management role, Robbins has compiled indispensable practical truths you can and will apply, every single day.

Table of Contents

  1. About This eBook
  2. Title Page
  3. Copyright Page
  4. Dedication Page
  5. Contents
  6. Preface
  7. Part I: The Truth About Hiring
    1. Truth 1. The Importance of “People Skills”
    2. Truth 2. First Impressions DO Count!
    3. Truth 3. Forget Traits; It’s Behavior That Counts!
    4. Truth 4. Brains Matter; or Why You Should Hire Smart People
    5. Truth 5. When in Doubt, Hire Conscientious People!
    6. Truth 6. Want Friendly Employees? It’s in the Genes!
    7. Truth 7. Don’t Ignore Emotional Intelligence
    8. Truth 8. Throw Out Your Age Stereotypes
    9. Truth 9. Match Personalities and Jobs
    10. Truth 10. Hire People Who Fit Your Culture: My “Good Employee” Was Your Stinker!
    11. Truth 11. Good Citizenship Counts!
    12. Truth 12. Realistic Job Previews: What You See Is What You Get
    13. Truth 13. Manage the Socialization of New Employees
  8. Part II: The Truth About Motivation
    1. Truth 14. Why Many Workers Aren’t Motivated at Work Today
    2. Truth 15. Telling Employees to “Do Your Best” Isn’t Likely to Achieve Their Best
    3. Truth 16. Professional Workers Go for the Flow
    4. Truth 17. Not Everyone Wants a Challenging Job
    5. Truth 18. When Giving Feedback: Criticize Behaviors, Not People
    6. Truth 19. You Get What You Reward
    7. Truth 20. It’s All Relative!
    8. Truth 21. Recognition Motivates (and It Costs Very Little!)
    9. Truth 22. There’s More to High Employee Performance Than Just Motivation
    10. Truth 23. So Long Loyalty, Hello Employee Engagement
  9. Part III: The Truth About Leadership
    1. Truth 24. Five Leadership Myths Debunked
    2. Truth 25. The Essence of Leadership Is Trust
    3. Truth 26. Experience Counts! Not Necessarily!
    4. Truth 27. Effective Leaders Know How to Frame Issues
    5. Truth 28. You Get What You Expect
    6. Truth 29. Charisma Can Be Learned
    7. Truth 30. Charisma Is Not Always an Asset
    8. Truth 31. Make Others Dependent on You
    9. Truth 32. Successful Leaders Are Politically Adept
    10. Truth 33. Ethical Leadership
    11. Truth 34. Virtual Leadership: Leading from Afar
    12. Truth 35. Leading Across the Generation Gap
    13. Truth 36. Becoming a Mentor
    14. Truth 37. Adjust Your Leadership Style for Cultural Differences, or When In Rome...
  10. Part IV: The Truth About Communication
    1. Truth 38. Hearing Isn’t Listening
    2. Truth 39. Listen to the Grapevine
    3. Truth 40. Men and Women Communicate Differently
    4. Truth 41. What You Do Overpowers What You Say
    5. Truth 42. The Value of Silence
    6. Truth 43. Watch Out for Digital Distractions
  11. Part V: The Truth About Building Teams
    1. Truth 44. What We Know That Makes Teams Work
    2. Truth 45. 2 + 2 Doesn’t Necessarily Equal 4
    3. Truth 46. The Value of Diversity on Teams
    4. Truth 47. We’re Not All Equal: Status Matters!
    5. Truth 48. When Teams Are Appropriate, and When They’re Not
  12. Part VI: The Truth About Managing Conflicts
    1. Truth 49. The Case for Conflict
    2. Truth 50. Beware of Groupthink
    3. Truth 51. How to Reduce Work–Life Conflicts
    4. Truth 52. Negotiating Isn’t About Winning and Losing
  13. Part VII: The Truth About Performance Evaluation
    1. Truth 53. Annual Reviews: The Best Surprise Is No Surprise!
    2. Truth 54. Don’t Blame Me! The Role of Self-Serving Bias
    3. Truth 55. Judging Others: Tips for Making Better Decisions
    4. Truth 56. Coping with Deviant Workplace Behavior
  14. Part VIII: The Truth About Coping with Change
    1. Truth 57. Most People Resist Any Change That Doesn’t Jingle in Their Pockets!
    2. Truth 58. Use Participation to Reduce Resistance to Change
    3. Truth 59. Creating Creative Employees
    4. Truth 60. Employee Turnover Can Be a Good Thing
    5. Truth 61. In Cutbacks: Don’t Neglect the Survivors
    6. Truth 62. Beware of the Quick Fix
  15. References
    1. Truth 1
    2. Truth 2
    3. Truth 3
    4. Truth 4
    5. Truth 5
    6. Truth 6
    7. Truth 7
    8. Truth 8
    9. Truth 9
    10. Truth 10
    11. Truth 11
    12. Truth 12
    13. Truth 13
    14. Truth 14
    15. Truth 15
    16. Truth 16
    17. Truth 17
    18. Truth 18
    19. Truth 19
    20. Truth 20
    21. Truth 21
    22. Truth 22
    23. Truth 23
    24. Truth 24
    25. Truth 25
    26. Truth 26
    27. Truth 27
    28. Truth 28
    29. Truth 29
    30. Truth 30
    31. Truth 31
    32. Truth 32
    33. Truth 33
    34. Truth 34
    35. Truth 35
    36. Truth 36
    37. Truth 37
    38. Truth 38
    39. Truth 39
    40. Truth 40
    41. Truth 41
    42. Truth 42
    43. Truth 43
    44. Truth 44
    45. Truth 45
    46. Truth 46
    47. Truth 47
    48. Truth 48
    49. Truth 49
    50. Truth 50
    51. Truth 51
    52. Truth 52
    53. Truth 53
    54. Truth 54
    55. Truth 55
    56. Truth 56
    57. Truth 57
    58. Truth 58
    59. Truth 59
    60. Truth 60
    61. Truth 61
    62. Truth 62