Truth 21. People can’t drink from a fire hose
In our quest to be proficient communicators, we dictate correspondence, write reports, host nonstop meetings, leave after-hours voice mails—all with the good intention of directing and supporting our team.
The trouble is that your team may not appreciate—and may even resent—your efforts. For as much as communication is one of the key drivers toward the optimization of organizational performance, managers need to be aware of the potential downside of information overload.
People have a limited communication-processing capability. Continually interrupting, inundating, and overwhelming employees with information will cause ...
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