Truth 38. Understand the impact of emotions
A manager is faced with a decision about downsizing the workforce. Two staff positions need to be cut from a pool of ten employees. The ten employees have different lengths of tenure in the organization, different levels of performance, different pay, and different family situations. The employee with the poorest performance, for example, is also one of the longest-term employees and is a single mother with three children. While the manager may not explicitly consider this family situation in making the decision, the negative emotion of firing the single mother may affect the decision outcome.25 Emotions affect how we make trade-offs in our decisions.
Unless you're Dr. Spock from Star Trek, you can't ...
Get The Truth About Better Decision-Making (Collection), 2/e now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
