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The Truth About Getting the Best from People, Second Edition by Martha I. Finney

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Truth 23. Your biggest complainer may be your best supporter

Who doesn’t love that Jerry Maguire moment when Jerry, fed up with being forced to perform in a way that’s counter to his values, writes and releases to the world a scathing “manifesto?” The next morning, he arrives at work to a standing ovation from all his coworkers. And, inevitably, he receives the invitation from management to seek his fortune elsewhere.

If some sort of machine could capture all the thoughts of anyone who has ever watched this movie, there would be transoceanic freighters full of little thought balloons that read, “Yup, that’s me. I’m Jerry.” But when you’re in management, you may be Jerry in your heart, but you’re the boss in fact. And this is no longer the Jerry-era ...

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