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The Truth About Managing People, Third Edition

Book Description

In the Third Edition of the bestselling book, The Truth About Managing People, bestselling author Stephen Robbins shares even more proven principles for handling virtually every management challenge.  Robbins delivers 61 real solutions for the make-or-break problems faced by every manager. Readers will learn how to overcome the true obstacles to teamwork; why too much communication can be as dangerous as too little; how to improve your hiring and employee evaluations; how to heal "layoff survivor sickness"; how to manage a diverse culture; and ways to lead effectively in a digital world. New truths include: how to nurture friendly employees, forget about age stereotypes, first impressions count, be a good citizen, techniques for managing a diverse age group, and ethical leadership among others.

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Dedication Page
  4. Contents
  5. Preface
  6. Part I: The Truth About Hiring
    1. Truth 1. First Impressions DO Count!
    2. Truth 2. Forget Traits; It’s Behavior That Counts!
    3. Truth 3. Brains Matter; or Why You Should Hire Smart People
    4. Truth 4. When in Doubt, Hire Conscientious People!
    5. Truth 5. Want Friendly Employees? It’s in the Genes!
    6. Truth 6. Realistic Job Previews: What You See Is What You Get
    7. Truth 7. Throw Out Your Age Stereotypes
    8. Truth 8. Match Personalities and Jobs
    9. Truth 9. Hire People Who Fit Your Culture: My “Good Employee” Is Your Stinker!
    10. Truth 10. Good Citizenship Counts!
    11. Truth 11. Manage the Socialization of New Employees
  7. Part II: The Truth About Motivation
    1. Truth 12. Why Many Workers Aren’t Motivated at Work Today
    2. Truth 13. Telling Employees to “Do Your Best” Isn’t Likely to Achieve Their Best
    3. Truth 14. Not Everyone Wants to Participate in Setting Goals
    4. Truth 15. Professional Workers Go for the Flow
    5. Truth 16. When Giving Feedback: Criticize Behaviors, Not People
    6. Truth 17. Managing Across the Generation Gap
    7. Truth 18. You Get What You Reward
    8. Truth 19. It’s All Relative!
    9. Truth 20. Recognition Motivates (and It Costs Very Little)
    10. Truth 21. There’s More to High Employee Performance Than Just Motivation
  8. Part III: The Truth About Leadership
    1. Truth 22. Five Leadership Myths Debunked
    2. Truth 23. The Essence of Leadership Is Trust
    3. Truth 24. Experience Counts! Wrong!
    4. Truth 25. Effective Leaders Know How to Frame Issues
    5. Truth 26. You Get What You Expect
    6. Truth 27. Charisma Can Be Learned
    7. Truth 28. Charisma Is Not Always an Asset
    8. Truth 29. Make Others Dependent on You
    9. Truth 30. Successful Leaders Are Politically Adept
    10. Truth 31. Ethical Leadership
    11. Truth 32. Virtual Leadership: Leading from Afar
    12. Truth 33. Adjust Your Leadership Style for Cultural Differences, or When in Rome...
  9. Part IV: The Truth About Communication
    1. Truth 34. Hearing Isn’t Listening
    2. Truth 35. Listen to the Grapevine
    3. Truth 36. Men and Women Communicate Differently
    4. Truth 37. What You Do Overpowers What You Say
    5. Truth 38. The Value of Silence
    6. Truth 39. Watch Out for Digital Distractions
  10. Part V: The Truth About Building Teams
    1. Truth 40. What We Know That Makes Teams Work
    2. Truth 41. 2 + 2 Doesn’t Necessarily Equal 4
    3. Truth 42. The Value of Diversity on Teams
    4. Truth 43. We’re Not All Equal: Status Matters!
    5. Truth 44. Not Everyone Is Team Material
  11. Part VI: The Truth About Managing Conflicts
    1. Truth 45. The Case FOR Conflict
    2. Truth 46. Beware of Groupthink
    3. Truth 47. How to Reduce Work–Life Conflicts
    4. Truth 48. Negotiating Isn’t About Winning and Losing
  12. Part VII: The Truth About Designing Jobs
    1. Truth 49. Not Everyone Wants a Challenging Job
    2. Truth 50. Four Job-Design Actions That Will Make Employees More Productive
  13. Part VIII: The Truth About Performance Evaluation
    1. Truth 51. Annual Reviews: The Best Surprise Is No Surprise!
    2. Truth 52. Don’t Blame Me! The Role of Self-Serving Bias
    3. Truth 53. Judging Others: Tips for Making Better Decisions
    4. Truth 54. The Case for 360-Degree Feedback Appraisals: More IS Better!
  14. Part IX: The Truth About Coping with Change
    1. Truth 55. Most People Resist Any Change That Doesn’t Jingle in Their Pockets!
    2. Truth 56. Use Participation to Reduce Resistance to Change
    3. Truth 57. Employee Turnover Can Be a Good Thing
    4. Truth 58. In Cutbacks: Don’t Neglect the Survivors
    5. Truth 59. Beware of the Quick Fix
  15. References
  16. FT Press