Contents
Part I. The Truth About You and Your Recipient
Truth 1. Great Communicators Can Be Made
Truth 2. Seek to Understand Your Recipient
Truth 3. Communication Styles Aren't One-Size-Fits-All
Truth 4. If You Think It Doesn't Make Sense, It Probably Doesn't
Truth 5. Help Others Help Themselves
Part II. The Truth About Setting Direction
Truth 6. Don't Make Creating a Direction Statement Harder Than It Needs to Be
Truth 7. Don't Be a Cave Dweller
Truth 8. About-Faces Are OK—Just Don't Get Dizzy
Truth 9. Direction Statements Need to Be Lived to Be Effective
Truth 10. When Others Understand Your Direction, They Can Help You Get There Faster
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