Acknowledgments
First, thanks goes to the numerous managers, peers, and colleagues who helped mold and shape me throughout my career and who taught me great lessons in patience, humility, and empathy. The value I received was priceless.
Next, thanks to Paula Sinnott, acquisitions editor at Prentice Hall, for her tireless energy, enduring patience, and outstanding responsiveness in getting this book developed. Also thanks to Russ Hall, Louis Columbus, Sarah McArthur, David Leischner, Atul Tandon, Joe O'Konek, David Gill, Lou Pacelli, and Patricia Froelich for reviewing chapters and providing some outstanding feedback and counsel on how to make the book better. Also, a sincere thanks to the production team, led by Lori Lyons, and to Gayle Johnson ...
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