Truth 54Credibility Humps Get Smoothed Through Learning
Frank was a young consultant who was given a project management assignment to help a client install a financial management computer system. Upon arriving at the client's office, Frank would hear comments like "I've got shoes older than you" and "You just don't understand our business." Frank tried to develop project plans, conduct status meetings, and assign people to tasks. A few people took his direction, but most of the client's personnel just ignored him. The project eventually got so far behind schedule that Frank was removed from the project and another project manager was brought in to complete it. Frank was perplexed; he knew how to manage projects and felt that he was doing the ...
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