Truth 16Action Items Get Done When Action Items Are Managed
It's 9 a.m. and Kay is preparing for her team status meeting that she would hold later in the afternoon. She requested in the last meeting that two competitor briefs be completed for two new products that will be launched. She has been frustrated in the past because action items that she thought would get done didn't always get completed when she expected. Kay was assuming that Dave and Rachel would work on the competitor briefs since they were the respective product managers for the two products. Kay calls Dave to remind him of the commitment. "Oh, sorry, Kay," Dave says sheepishly. "Was I supposed to have that done today? I thought Nell was going to work on it since she showed some ...
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