Truth 8About-Faces Are OK—Just Don't Get Dizzy

Lindsay was assigned to head up an organization that appeared to be moving in six different directions at once. The prior manager had been abruptly reassigned to another organization and was already in his new job by the time Lindsay arrived at her new organization. The organization was composed of six teams, each headed by a team leader. Each team leader felt he or she understood the direction in which the overall organization needed to go and was driving his or her respective teams accordingly. On Lindsay's first day on the job, she held a staff meeting with her team leaders. She asked them if there was any kind of direction or mission statement for the overall organization. "Yeah, we did one ...

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