Truth 37Little Things Mean a Lot

The great architect Mies van der Rohe famously said "God is in the details." He believed that it's not the grand designs that really matter so much as the supposedly unimportant details and the impact they have. A true craftsman, he paid attention to the design of his buildings, right down to the smallest element.

What is true in architecture can be true for life in general and certainly for life in the workplace. Although people are aware of the bigger picture and strive for success in it, it is often the apparently inconsequential details of organizational life—the reactions and remarks of leaders, for example—that they notice most, because these are the things that really affect their working experience. By ...

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