Truth 23Your Stress Ripples Across The Organization
At the end of a long, hard day, have you ever shocked yourself by lashing out at someone who didn't deserve it? Do you become impatient with small errors or slips of the tongue? If someone misspeaks and says "Saturday night" instead of "Friday night," do you get annoyed? If so, you're probably suffering from the "spillover effect."
Psychologist Fritz Perls coined this term to describe what happens when people become overwhelmed by stress. Physical and emotional tension fills us like water in a cup, or trash in a wastebasket, until eventually it overflows and affects those around us. If we use the trash can analogy, you've thrown old bits of anger and resentment into the basket and tried to ...
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