Part II
Developing Your Trust Skill Set
When it comes to trustworthiness, both mind-sets and skill sets matter. On the one hand, the right attitude without the right skills makes for great intentions with unpredictable results. On the other hand, skill mastery without the right mind-sets leads to superficial finesse at best, and manipulation at worst.
This section defines five skills that complement the mind-sets discussed in Section I: A Trust Primer: the abilities to listen, collaborate, improvise, risk, and know yourself. This section provides practical details and exercises to help you practice and master these skills. Throughout the rest of this book we refer back to these skills in the specific strategies and best practices for leading with trust.
