31Look to the Numbers
The transformative CEOs expect their companies, as compared to ordinary companies, to overinvest in servicing customers; to overinvest in hiring; overinvest in training; overinvest in all elements of their winning strategies. Some illuminating numbers:
1. 45,000 The number of quality tests Eggland’s Best conducts each year as compared to the 300 to 400 tests conducted by all other egg producers combined. Charlie Lanktree is CEO.
2. 47 The percentage of high-risk patients who do not suffer broken bones because they are members of Kaiser Permanente; and benefit from Kaiser’s innovative health care protocols. George Halvorson is CEO.
3. 70 The percentage of days per year Lynn Tilton, CEO Patriarch Partners, travels to customers ...
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