Acknowledgments
Although this book is based primarily on the knowledge and experience that I acquired over nearly three decades as a consultant in the IT industry, the book is also a work of journalism and reportage, and I could not have completed it without leveraging the collective wisdom of many knowledgeable sources. To them I am deeply indebted. I thank them sincerely for their time, their energy, their intelligence, and their support.
I am especially grateful to Rich Adduci, Yuri Aguiar, Saad Ayub, Shawn Banerji, Roger Berry, Laxman K. Badiga, Ramón Baez, Eric Belove, Marc Benioff, Mitch Bishop, Larry Bonfante, Greg Buoncontri, Lee Congdon, Jay Crotts, Stephen Davy, John Dietrich, José Carlos Eiras, Dan Fallon, Philip Fasano, Greg Fell, Rich Gius, Stephen Gold, Katie Graham, Mark Griesbaum, Tarun Inuganti, Sheila Jordan, Emmet B. Keeffe III, Steven Kendrick, Winnie Ko, Harvey Koeppel, Roberta Kowalishin, Frank Kovacs, Robin Johnson, Andy Lark, Tony Leng, Beverly Lieberman, Peter Logothetis, Brian Lurie, Bryan MacDonald, Mark P. McDonald, Stuart McGuigan, Diana Melick, Rajeev Mehta, Tim O'Malley, Keri Pearlson, Mike Pellegrino, John Phillips, Mark Polansky, Joseph A. Puglisi, Perry Rotella, Howard Rubin, James Satterthwaite, Stephen Savage, Kara Schiltz, Phil Schneidermeyer, Tony Scott, David Smoley, David Somers, Patrick Toole, Pamela Warren, Robert Webb, and Hank Zupnick.
Additionally, I am grateful for the assistance and support of my colleagues at HMG Strategy, Melissa ...
