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The Trainer's Handbook

Book Description

A ready-to-use toolkit for delivering high-value training in any scenario

The Trainer's Handbook is a comprehensive manual for designing, developing, and delivering effective and engaging training. Based on the feedback of workshop participants, readers, and instructors, this new third edition has been expanded to provide guidance toward new technologies, leadership training, distance learning, blended learning, and other increasingly common issues, with new case studies for each chapter. A systematic approach to training breaks the book into five parts that separately target analysis, design, development, delivery, and evaluation, giving you a comprehensive reference designed for quick look-up and easy navigation. New inventories, worksheets, job aids, checklists, activities, samples, and templates help you bring new ideas into the classroom, and updated instructor guide help you seamlessly integrate new and established methods and techniques.

Training is increasingly expanding beyond the traditional instructor-led classroom; courses may now be delivered online or offsite, may be asynchronous and self-led, and may be delivered to individuals, small groups, or entire organizations. This book gives you a one-stop reference and toolkit to help you provide more effective training, regardless of class size, structure, subject, or objective.

  • Explore new training styles adapted to different learning styles
  • Design specialized instructional plans for groups, distance learning, and active training
  • Blend creativity, logic and design principles to create more effective visuals
  • Develop strategies for training leaders, training across cultures, and more

Effective training means delivering useful information in a way that's accessible, approachable, understandable, and memorable. The Trainer's Handbook gives you the knowledge and framework you need to provide a high-value experience in any training scenario.

Table of Contents

  1. Title Page
  2. Copyright
  3. List of Tables, Exhibits, and Figures
  4. Acknowledgments
  5. Preface
  6. Part I: Training Fundamentals
    1. Chapter 1: Assessing Needs
      1. Understanding Needs Assessment
      2. Needs-Assessment Process
      3. How to Conduct a Needs Assessment
      4. Developing an Action Plan
      5. Assessing Participants' Knowledge, Attitudes, Skills
      6. Key Points
    2. Chapter 2: Understanding Adult Learners
      1. Andragogical versus Pedagogical Model
      2. How and Why People Learn
      3. Learning Styles
      4. Application of Learning Principles
      5. Key Points
    3. Chapter 3: Training Styles
      1. Trainer Characteristics and Competencies
      2. Training Style
      3. Learner-Centered versus Information-Centered
      4. Key Elements of a Trainer's Style
      5. Key Points
    4. Chapter 4: Understanding Today's Learner
      1. The Changing Training Environment
      2. Self-Awareness
      3. Diversity Issues
      4. Key Points
    5. Chapter 5: Writing Instructional Objectives
      1. What Are Learning Objectives?
      2. Writing Learning Objectives
      3. Key Points
    6. Chapter 6: Writing an Instructional Plan
      1. Instructional Plan Overview
      2. Time Needed to Develop a Training Program
      3. Cost Considerations
      4. Major Components of Design
      5. Creating a Design Matrix
      6. Creating a Detailed Instructional Plan
      7. Components of an Instructional Plan
      8. Instructional Methods
      9. Developing Materials
      10. Key Points
    7. Chapter 7: Selecting, Designing, and Developing Active-Training Methods
      1. The Case for Active Training
      2. Cooperative Learning
      3. Creating an Active-Learning Environment
      4. Designing Active-Training Activities
      5. Common Methods and Materials
      6. Experiential Learning Activities
      7. Key Points
    8. Chapter 8: Delivering Training
      1. Creating a Positive Learning Environment
      2. Experiential Learning Cycle
      3. Tips for Using Specific Methods
      4. Improving Platform Presence
      5. Key Points
    9. Chapter 9: Using Visual Aids
      1. Retention Rate in Visual Learning
      2. Reasons to Use Visual Aids
      3. Guidelines for Using Slides
      4. Using Flip Charts
      5. Using Videos and Video Clips
      6. Key Points
    10. Chapter 10: Working with Groups
      1. The Trainer as Facilitator
      2. Ways to Encourage Participation
      3. The Art of Asking Questions
      4. Responding to Questions
      5. Scaling the Wall of Resistance
      6. Problem Situations
      7. Key Points
    11. Chapter 11: Using Creativity
      1. Creativity with Small Groups
      2. Props and Other Theatrical Techniques
      3. Using Games
      4. Creative Closings
      5. Key Points
    12. Chapter 12: Evaluating Training
      1. Evaluation Basics
      2. Four-Level Model for Training Evaluation
      3. Participant Evaluation and Accountability for e-Learning
      4. Accountability for Training
      5. Significance of the Evaluation Process
      6. Key Points
  7. Part II: Special Training Considerations
    1. Chapter 13: Training Across Cultures
      1. Globalization of Businesses and People
      2. Culture and Cultural Dimensions
      3. Becoming Culturally Intelligent
      4. Practical Application
      5. Key Points
    2. Chapter 14: Storytelling as a Training Technique
      1. The Value of Storytelling
      2. Types of Stories
      3. Telling Personal Stories
      4. Capturing Your Personal Stories
      5. How to Tell Your Story
      6. Key Points
    3. Chapter 15: Using Technology in Training
      1. Workplace Trends
      2. Advantages/Benefits of Distance Learning
      3. Disadvantages/Drawbacks to Distance Learning
      4. Types of Distance Learning
      5. Guidelines for Designing Distance Learning
      6. Designing and Developing Activities
      7. Delivering Content and Activities
      8. Key Points
    4. Chapter 16: Training On the Job
      1. The Need for Structured On-the-Job Training
      2. Selecting the Trainer
      3. Developing an Instructional Plan
      4. On-the-Job Training Model
      5. Evaluating On-the-Job Training
      6. Key Points
    5. Chapter 17: Training During Tough Times
      1. Prove the Value of Training
      2. Methods to Stretch Training Dollars
      3. Technology-Based Delivery Methods
      4. Just-in-Time Materials
      5. Key Points
    6. Chapter 18: The Business of Consulting: Internal and External
      1. The Changing Role of the Trainer
      2. The Client-Consultant Relationship
      3. Developing a Proposal
      4. Setting Clear Expectations
      5. Selecting an External Consultant
      6. After the Project
      7. Key Points
  8. Appendix A: Answers to Exercises
    1. Chapter 3: Exhibit 3.3
    2. Chapter 5: Exhibit 5.1
    3. Chapter 7: Active Knowledge Sharing
    4. Chapter 8: Seating Arrangements
    5. Chapter 8: Pretest
    6. Chapter 12: Measurement Terms
  9. Appendix B: Recommended Resources
    1. Books
    2. Assessment Instruments and Simulations
    3. Props, Toys, and Training Tools
    4. Training Videos
  10. Appendix C: Criteria for Selecting Packaged Programs
  11. References
    1. Index
  12. About the Author
  13. End User License Agreement