Foreword
When I joined Toyota after 18 years in the U.S. automobile business, I didn't know exactly what to expect. But I was hopeful. I knew that I wasn't comfortable with the direction that American automobile manufacturing was taking, and I felt Toyota might be different. In no time at all I noticed a fundamental difference between Toyota and my previous employers. At a Toyota/GM joint venture plant in Fremont, California, called NUMMI (New United Motor Manufacturing), I witnessed the transformation of a work-force from one of the worst in the General Motors system to one of the best in any manufacturing facility in the United States. The difference was the "Toyota Way." In this book, Dr. Liker explains the management systems, thinking, and ...
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