You are previewing The Team-Building Tool Kit: Tips and Tactics for Effective Workplace Teams, Second Edition.
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The Team-Building Tool Kit: Tips and Tactics for Effective Workplace Teams, Second Edition

Book Description

Workplace teams learn to function as effective units when they have the tools and techniques to be greater than the sum of their parts. Now thoroughly updated and expanded,

The Team-Building Tool Kit

provides practical advice to guide team coaches, leaders, and members to high-performance results. Filled with bullet points to make tips and strategies quick and easy to grasp, the book covers both the structure and nitty-gritty process details that so often derail even the best teams. Readers will learn how to:

* have effective team meetings * improve accountability for results and team member behavior * assess team performance * resolve team conflicts * recognize the pitfalls that affect decision making * train for high performance * design a plan for implementation

Featuring new sections on team accountability, decision making, and problem solving, this team-building classic is a must-have for every team library.

Table of Contents

  1. Copyright
  2. Acknowledgments
  3. Introduction
  4. 1. Getting Started
    1. Leadership Commitment
    2. Types of Teams
    3. The Basics of Team Functioning
      1. Forming a Team
      2. Determining Level of Authority and Responsibility
        1. Authority Options for Task Force or Improvement Teams
        2. Authority Options for Self-Directed Teams
        3. The Hand-Off Plan
        4. The RACI Chart
      3. Establishing and Rotating Team Membership
      4. Determining Optimal Team Size
      5. Orienting New Members
      6. The “Buddy” System
      7. Handling Resignation Requests
        1. Conducting an Exit Interview
    4. Assigning Team Roles
      1. Responsibilities of Team Coach or Sponsor
      2. Responsibilities of Executive Sponsor/Champion
      3. Responsibilities of BUM or Value Stream Manager
      4. Responsibilities of Coaching Facilitator
      5. Responsibilities of Subject Matter Expert[6]
      6. Responsibilities of Star Point Leaders or Business Process Leaders
      7. Responsibilities of Star Point Coordinators
      8. Responsibilities of Cross-Functional SPCs
      9. Responsibilities of Team Members
    5. Key Components in High-Performance Teams
    6. Causes of Team Failure
    7. Teams in a Unionized Facility
    8. Closing Out a Team
  5. 2. Let’s Meet: Team Meetings
    1. Typical Meeting Problems
    2. Setting the Agenda
    3. Meeting Roles
      1. Responsibilities of Facilitator
      2. Responsibilities of Scribe
      3. Responsibilities of Timekeeper
      4. Responsibilities of Process Observer
      5. Responsibilities of Coach or Sponsor
    4. Structuring the Team Meeting
    5. Facilitating Team Meetings
    6. Handling Specific Team Meeting Issues
      1. Absences
      2. Cell Phones, Laptops
      3. Confidentiality
      4. Pressure to Fit In
      5. Guests
      6. Leftover Agenda Items
      7. Icebreakers
      8. Individual Participation
      9. Interruptions
      10. Premium Pay
      11. Physical Setting
      12. Time Constraints
      13. Subteaming
      14. Tardiness
      15. Team Files
  6. 3. Team Behavior
    1. Team Rules of Behavior
      1. Behavior Changes
      2. Expectations of Team Members
    2. Team Member Behavior
    3. Facilitator Behavior
    4. Managing Team Conflict
      1. Triangling
      2. Stamp Collecting
    5. Learning to Give and Receive Feedback
    6. Conflict Resolution Protocol
    7. In-House Team Conflict Mediators
    8. Disciplinary Action
    9. Common Issues in Group Behavior
      1. The Majority Effect
      2. Minority Viewpoint
      3. Directive Leadership
      4. The Abilene Paradox
      5. Groupthink
      6. Polarizing
      7. Sharing of Information
    10. Problems Experienced by Teams and Coaches
  7. 4. Team Accountability and Decision Making
    1. Accountability: An “I” Experience
    2. Team Decision Making
    3. The Decision-Making Process
    4. Consensus Decision Making
    5. Consensus Guidelines
      1. Developing Stand-Asides
      2. Blocking Consensus
      3. Resolving an Impasse
    6. Best Team Decision-Making Behaviors
    7. What Impairs Team Decision Making?
  8. 5. Team Problem-Solving Process and Tools
    1. A Simple Problem-Solving Approach
    2. Team Skills Required for Problem Solving
    3. Gathering Ideas to Find the Problem
      1. Round-Robin Brainstorming
      2. Brainwriting
      3. Affinity Diagram
    4. Prioritizing Ideas
      1. Prioritization Dots
      2. Multivoting
      3. Nominal Group Technique
    5. Analyzing Ideas
      1. Ladder of Inference
      2. Process and SIPOC Mapping
      3. The “Five Whys”
    6. Collecting Data
      1. Green, Yellow, and Red Charts
      2. Pareto Chart
      3. Fishbone Diagram
      4. Interrelationship Diagram
    7. Developing Solution Alternatives
      1. Decision Matrix
      2. The 2 × 2 Chart
    8. Planning Tools
      1. Implications Wheel
      2. Force Field Analysis: Driving and Restraining Forces
      3. Tree Diagram
      4. Work Breakdown Plan
      5. Activity Network Diagram
      6. Gantt Chart
    9. Tips for Problem Solving
  9. 6. Team Scoreboards and Performance Assessments
    1. Team Measurement Systems
    2. Sharing Measurement Feedback
      1. Sharing Performance Information and Feedback Between Shifts
      2. Maintaining Records of Continuous Improvement Accomplishments
    3. Management’s Role in the Feedback Process
    4. Team Assessments
      1. Purpose of Assessments
      2. Benefits to Team Assessments
      3. Special Tips on Team Assessments
      4. Advantages and Disadvantages of Team Assessments
    5. Early Assessments for the Team
      1. Performance Thermometers
      2. Performance Thermometers and Formal Assessments
    6. Formal Team Assessments
    7. Individual Team Member Assessments
    8. Self-Directed Work Team Evaluation Process
    9. Handling Problem Evaluation Situations
    10. Removing a Member from the Team
  10. 7. The Teaming Road Map
    1. Building Dissatisfaction with the Status Quo
    2. Creating a Compelling Vision
    3. Creating a Design Team
      1. Articulating the Vision, Values, and Operating Principles in the New Culture
      2. Understanding and Defining the Organizational Structure
      3. Defining New Roles and Responsibilities
      4. Launching the Communication Team
      5. Launching the In-House Training Team
        1. Selecting Trainers
        2. Role of the In-House Training Team
      6. Training Coaches, Sponsors, and SPLs
        1. Platform Statements
        2. Coach’s Authority Levels
      7. Coach’s Assessment
      8. Launching Work Teams
      9. Realigning Team Rewards and Recognition
      10. Embedding Other Structural Components
    4. Organizational Development/Effectiveness Manager
    5. Virtual Teams
    6. Individual Team Road Map
  11. Notes
    1. Chapter 1
    2. Chapter 2
    3. Chapter 3
    4. Chapter 4
    5. Chapter 5
    6. Chapter 6
    7. Chapter 7