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The Supply Chain Game Changers: Applications and Best Practices that are Shaping the Future of Supply Chain Management by Chad Autry, Michael Burnette, J. Paul Dittmann, Theodore H. Stank

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4. The ABCs of DCs—Distribution-Center Management: A Best Practices Overview

The Fifth in the Game Changers Series of University of Tennessee Supply Chain Management White Papers

J. Paul Dittmann, Ph.D., Lloyd Rinehart, Ph.D.,Ted Stank, Ph.D., Chad Autry, Ph.D., Mike Burnette

Introduction

Logistics professionals who operate distribution centers (DCs) have a tough job. Management constantly challenges them to cut cost, which means doing more with less. While focused on that, they need to make sure that customer responsiveness does not suffer and even improves. Clearly, this calls for a highly advanced management skill set.

This chapter draws on data from three sources. The first is information gleaned from the supply chain audits done at the ...

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