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Defining the Roles of the Senior Team and the Participants

So who would play what parts? It was a bit like choreographing a play. Defining the roles folks would play in the process became critical. There were those who wanted to be cheerleaders with no real involvement and those who wished to be deeply embedded in the program. The very real dilemma was to determine the skill sets of the senior leaders in the organization and fit them into the right roles. Nothing frustrates a person more than being “out of place” or assigned a task for which others think he or she is not suited and that he or she feels inadequate to perform. Everyone needed to feel a sense of contribution and comfort; the trick was to develop materials and processes to ensure ...

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