Chapter 12
Section Overview: Implement Initiatives to Improve Margin (Sales/Cost)
With a solid foundation of delivering services exceptionally well and personnel that understand, communicate, and demonstrate business competencies and skills, the information technology (IT) organization is positioned to collaborate in business teams that focus on initiatives to drive margin in the form of increased revenues or reduced costs. There is a reason a profit and loss statement and balance sheet are recognized measures of a companyâs potential worth. This is a basic principle of business. The logical path then is to focus on initiatives that improve ...
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