Chapter 3
Business Value of Delivering Services Exceptionally Well
You will never partner or build credibility with the business if the IT organization delivers services to the business that disrupt daily work activities.1
Mike HedgesCIO, Medtronic
Every transformation starts with a first step. In the case of transforming into a strategic information technology (IT) organization, the first step is to deliver basic services exceptionally well. Included in this chapter is a step-by-step roadmap, with examples, to help you improve services to users in the enterprise. Two great examples of strategic chief information officers (CIOs) whose IT organization ...
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