foreword

We are litter-picker-uppers. We are green-apron-clad seekers of the book that you might have left on one of the tables in our coffeehouse. We are the folks who smile across the counter at you every morning as you ask for your double-tall-nonfat-mocha-with-a-little-vanilla-at-the-bottom-you-know-my-regular-drink. We’re Starbucks partners (commonly known to the world as employees).

I often start stories about our company and culture with a description of us as the litter-picker-upper type of people. We just naturally stoop down to pick up that gum wrapper or soda can on the sidewalk as we’re talking with you about how the kids are doing and what crazy weather we’re having. It’s not a magic formula for hiring or business success; it’s ...

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