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The Star Factor by Richard Grbavac, William Seidman

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LIVING IN A CULTURE OF GREATNESS

REAPING THE REWARDS OF A LEADERSHIP-RICH ENVIRONMENT

At Lots-of-Parts, a large auto parts chain, Affirmative Leadership–led stores outperformed comparison stores by 5.25 percent in sales and 30 percent in loss management.

At MegaChip, Affirmative Leader customer service personnel were twice as accurate at forecasting client demand as comparison groups, with each point of improvement in forecast accuracy increasing profits by $50 million.

At PropInsurance, a large property and casualty insurance company, Affirmative Leadership–led agencies grew policy count by 15 percent as compared to a corporate average of just ...

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