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The Star Factor by Richard Grbavac, William Seidman

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UNLEASH THE SUPPRESSED ENERGY OF FRONTLINE MANAGERS

TRANSFORMING TRANSACTIONAL FRONTLINE MANAGERS INTO INSPIRING LEADERS

Jason hates the words, “he filed a grievance with his union rep against his frontline manager (FLM),” because Jason is responsible for reducing union complaints. He is the human resources manager for LocalPower, a mid-sized electrical public utility, and is responsible for developing leadership programs that minimize union complaints, most of which are about FLMs. Jason has to teach FLMs to walk a fine line between the sometimes conflicting demands of their organization, such as ensuring a fast response to a power outage, and ...

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