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The Star Factor by Richard Grbavac, William Seidman

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MOTIVATE THE REST TO BE LIKE THE BEST

PUMPING PEOPLE UP TO EMULATE THE STARS

“More crap from headquarters,” said Roger, a pharmacy manager, as he sat, arms crossed, waiting to begin the Affirmative Leadership program. He was sitting with a group of other pharmacy managers who had been selected to move from being good at their jobs to being great at them. Tom, their regional vice president, kicked off the day's session.

“Today we're beginning a journey toward greatness, based on the experiences of top-performing pharmacy managers—respected managers like Gerry Elbert, Sally Reasoned, and Shawn Pone.”

The pharmacists all leaned forward, and Roger ...

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