Chapter FiveDEVELOP NEW PRODUCTS AND SERVICES
A common misperception aboutkaizen is that small steps alwayslead to small results. But thisis simply not true. Kaizen steps can lead to inventions thatchange the world.
Are you curious? Are you sure?
Most people believe they are curious because they sometimes ask questions. The accountant, the doctor, the lawyer, and the parent all ask questions … but the purpose of most questions is to elicit specific information in order to achieve a solution. That’s an important skill, but it’s not curiosity. It’s problem solving. Curiosity is the ability to engage your interest in whatever is happening at the moment, no matter whether the moment is large or small, dramatic or tedious, pleasant or painful. And ...
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